SuperHost Service for All

Learn about customer service as it relates to people from a wide range of backgrounds, abilities, and ages.

In this online course, students learn to understand appropriate inclusive service and its importance in the customer experience. Key topics include:

• The origin of stereotypes and how to avoid them through empathy and sensitivity
• Identification and awareness of diversity in the community
• Recognition of customer groups that may have specialized needs, including but not limited to:
  • Different generations (e.g. boomers, Gen X, millennials, etc.)
  • Persons with disabilities
  • LGBTQ/2S people
  • Indigenous peoples
  • People for whom English is a second language
• Ways to tailor service for customers from varying ethnic, social, and economic backgrounds
• Elements of inclusive and professionally appropriate language when delivering service
• Tips and examples ways of specific accommodations that customers within identifiable social groups might require

There is a cost for this course, which was created by Go2HR with input from a number of groups, including SCI BC.

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